Returns Policy

Our Customer Service Team is dedicated to making your return process smooth and efficient.

28-Day Return Eligibility

We accept returns within 28 days of the date you received your order. After 28 days, unfortunately, we cannot offer a refund.

Conditions for Acceptable Returns

To be eligible for a return, your item(s) must meet the following criteria:

  • Unused and Resellable Condition: Items must be in the same condition you received them, showing no signs of wear, use, or damage.
  • Original Packaging and Labels: Items must be returned in their original packaging with all original labels attached.
  • Clean and Odor-Free: Items must be free from smoke, pet hair, stains, and any other contaminants.
  • Unwashed: Items must be returned unwashed.

Please note: Socks and underwear are non-refundable due to hygiene reasons.

Items Not Eligible for Return:

  • Items that show signs of wear or use.
  • Items with strong odors, stains, or pet hair.
  • Items that have been washed.
  • Socks and underwear.

Initiating Your Return Through Our Portal

For the fastest and most convenient return process, please use our online returns portal:

  • Visit: https://our-returns.dpd.co.uk/HENRIMARC
  • Follow the instructions provided to generate your return label and return form.
  • Securely package your item(s) with the completed return form inside.

Alternative Return Methods

You may also choose to return your item(s) using a courier of your choice.

  • Please ensure you use a trackable shipping service.
  • Retain your tracking information until your return is processed.
  • Please return your item(s) to:

HENRI MARC RETURNS
Torque (WO1)
Wortley Moor Road
Wortley
Leeds 
LS12 4JH

Return Shipping Costs and Responsibilities

  • Customers are responsible for return shipping costs unless the return is due to a faulty item or an error on our part.
  • Original shipping costs are non-refundable.

Refund Processing Time and Information

  • Once your return is received and inspected, we will process your refund within 5-7 business days.
  • Please allow an additional 3-5 business days for your bank to process the refund.
  • You can check the tracking information to verify that your parcel has arrived at our returns department.
  • You will receive an email notification once your refund has been processed.

If you haven't received your refund:

  • Check your bank account.
  • Contact your credit card company.
  • If you still haven't received your refund, please contact us at info@henrimarcstore.com.

Reporting Damaged or Missing Items (48-Hour Policy)

  • Please report any damaged packaging or missing/damaged items within 48 hours of receiving your order.
  • Provide clear photographs of the damaged packaging and/or items.
  • Please email these photographs and a description of the problem to info@henrimarcstore.com.

Returning Faulty Products (14-Day Policy)

  • If you receive a faulty item, please contact our Customer Service Team at info@henrimarcstore.com within 14 days of receipt.
  • We will provide instructions on how to return the faulty item.
  • Please provide photographs of the fault.

Our No-Exchange Policy

We do not offer direct exchanges. If you need a different size or item, please return your original item for a refund and place a new order.

Contact Us

If you have any questions or concerns, please contact us:

  • Email: info@henrimarcstore.com
  • Please note, we do not currently offer telephone support.

FAQ

How long does a refund take?

Once we receive the item, and inspect it, it takes 5-7 working days for us to process it, and then 3-5 working days for your bank to process it.

Do I have to use the returns portal?

No, you can use a courier of your choice, but we recommend our portal for ease of use.

What if my item is damaged in transit back to you?

Please use a trackable service, and if you are concerned, insure the parcel.