Returns Policy

Our Customer Service Team is dedicated to making your return process smooth and efficient.

Extended Holiday Returns

Orders placed between 13th November 2026 and 14th December 2026 can be returned up to and including 12th January 2027, or within 28 days of receiving your order, whichever is later.

Items must be unworn, unwashed and in their original packaging with all labels attached. Socks and underwear remain non-refundable. All other terms of our returns policy still apply, and our standard returns policy applies to all orders placed outside these dates.

28-Day Return Eligibility

We accept returns within 28 days of the date you received your order. After 28 days, unfortunately, we cannot offer a refund.

Conditions for Acceptable Returns

To be eligible for a return, your item(s) must meet the following criteria:

  • Unused and Resellable Condition: Items must be in the same condition you received them, showing no signs of wear, use, or damage.
  • Original Packaging and Labels: Items must be returned in their original packaging with all original labels attached.
  • Clean and Odor-Free: Items must be free from smoke, pet hair, stains, and any other contaminants.
  • Unwashed: Items must be returned unwashed.

Please note: Socks and underwear are non-refundable due to hygiene reasons.

Items Not Eligible for Return:

  • Items that show signs of wear or use.
  • Items with strong odors, stains, or pet hair.
  • Items that have been washed.
  • Socks and underwear.

Initiating Your Return Through Our Portal

For the fastest and most convenient return process, please use our online returns portal:

  • Visit: https://our-returns.dpd.co.uk/HENRIMARC
  • Follow the instructions provided to generate your return label and return form.
  • Securely package your item(s) with the completed return form inside.

Alternative Return Methods

You may also choose to return your item(s) using a courier of your choice.

  • Please ensure you use a trackable shipping service.
  • Retain your tracking information until your return is processed.
  • Please return your item(s) to:

HENRI MARC RETURNS
Torque / Normanton
California 400
California Drive
Castleford
West Yorkshire
WF10 5QH

Return Shipping Costs and Responsibilities

  • Customers are responsible for return shipping costs unless the return is due to a faulty item or an error on our part.
  • Original shipping costs are non-refundable.

Refund Processing Time and Information

  • Once your return is received and inspected, we will process your refund within 10 business days.
  • Please allow an additional 3-5 business days for your bank to process the refund.
  • You can check the tracking information to verify that your parcel has arrived at our returns department.
  • You will receive an email notification once your refund has been processed.

If you haven't received your refund:

  • Check your bank account.
  • Contact your credit card company.
  • If you still haven't received your refund, please contact us at info@henrimarcstore.com.

Reporting Damaged or Missing Items (48-Hour Policy)

  • Please report any damaged packaging or missing/damaged items within 48 hours of receiving your order.
  • Provide clear photographs of the damaged packaging and/or items.
  • Please email these photographs and a description of the problem to info@henrimarcstore.com.

Returning Faulty Products (14-Day Policy)

  • If you receive a faulty item, please contact our Customer Service Team at info@henrimarcstore.com within 14 days of receipt.
  • We will provide instructions on how to return the faulty item.
  • Please provide photographs of the fault.

Our No-Exchange Policy

We do not offer direct exchanges. If you need a different size or item, please return your original item for a refund and place a new order.

Contact Us

If you have any questions or concerns, please contact us:

  • Email: info@henrimarcstore.com
  • Please note, we do not currently offer telephone support.

FAQ

How long does a refund take?

Once we receive the item, and inspect it, it takes up to 10 working days for us to process it, and then 3-5 working days for your bank to process it.

Do I have to use the returns portal?

No, you can use a courier of your choice, but we recommend our portal for ease of use.

What if my item is damaged in transit back to you?

Please use a trackable service, and if you are concerned, insure the parcel.