Changes & Cancellations
Can I change my order?
We can sometimes make changes to your order if it hasn't already been processed and shipped. Please contact our Customer Service Team as soon as possible at info@henrimarcstore.com with your order number and the requested changes. We'll do our best to accommodate your request, but we can't guarantee changes can be made.
Can I cancel my order?
Similar to changing an order, we might be able to cancel your order if it hasn't been processed and shipped. Please contact our Customer Service Team immediately at info@henrimarcstore.com with your order number. We'll do our best to accommodate your request.
Why have you cancelled my order?
There are a few reasons why your order might have been cancelled:
- Item(s) became out of stock: Occasionally, items may sell out quickly after an order is placed.
- Payment issue: There might have been a problem processing your payment.
- Shipping address issue: The shipping address might be incorrect or incomplete.
- Suspected fraud: Our system might have flagged the order for potential fraud.
You will typically receive an email notification if your order has been cancelled, explaining the reason for the cancellation. If you have any questions or concerns, please contact our Customer Service Team at info@henrimarcstore.com.
Can I find out if you will be getting more stock on items that have sold out?
We do our best to restock popular items, but we can't guarantee that all sold-out items will be restocked. You can sign up for our email newsletter or follow us on social media to stay updated on new arrivals and restocks. If there's a specific item you're interested in, you can also contact our Customer Service Team at info@henrimarcstore.com to inquire about potential restock plans.
